+1-833-845-1858 Will Singapore Airlines refund cancelled flights?

william smith

Last Update 19 hari yang lalu

Yes, Singapore Airlines does offer refunds for cancelled flights, but the eligibility and process depend on the circumstances surrounding the cancellation and the type of ticket purchased.


🛫 When Singapore Airlines Cancels Your Flight

If Singapore Airlines cancels your flight, you are entitled to a full refund, regardless of the fare type. This policy applies even if you have a non-refundable ticket. The refund will be processed to your original form of payment. In such cases, you can also choose to rebook on another flight or request a travel credit for future use. However, if the cancellation is due to extraordinary circumstances beyond the airline's control, such as severe weather or air traffic control restrictions, compensation may not be applicable. flight-delayed.com

📅 Refund Process and Timeline

To request a refund, passengers should visit the "Manage Booking" section on the Singapore Airlines website, enter their booking reference, and follow the prompts. Refunds are typically processed within 14 working days, depending on your bank's processing time. If you have not received your refund after this period, it's advisable to contact Singapore Airlines directly for assistance. singaporeair.com

💼 Non-Refundable Tickets

For non-refundable tickets, the airline generally does not provide a refund if you cancel the flight. However, if Singapore Airlines cancels the flight, you are entitled to a full refund, including the base fare and any taxes or fees paid. In some cases, passengers may also receive a travel credit for future use.

🎟️ Award Tickets (KrisFlyer)

If you booked your flight using KrisFlyer miles, the cancellation policy varies:

  • Saver Award Tickets: Cancellation incurs a $75 fee, and miles are redeposited into your account.

  • Advantage Award Tickets: Cancellation incurs a $50 fee, and miles are redeposited into your account.

If Singapore Airlines cancels the flight, these fees are waived, and miles are redeposited without penalty. 

📝 Special Circumstances

In exceptional situations, such as serious illness or a family emergency, passengers holding non-refundable tickets may be eligible for a refund. Documentation supporting the reason for cancellation is typically required. It's advisable to contact Singapore Airlines directly to discuss your specific situation.

📞 Contacting Singapore Airlines

To request a refund or for assistance with a cancelled flight, you can:

  • Visit the Manage Booking section on the Singapore Airlines website.

  • Contact customer service at 

  • Use the online refund request form available on the Singapore Airlines website.

Please note that if you booked your ticket through a travel agent or third-party website, you must contact them directly to cancel your reservation.

✅ Summary

Singapore Airlines provides refunds for cancelled flights, with the specific terms depending on the circumstances and ticket type. If the airline cancels your flight, you are entitled to a full refund. For voluntary cancellations, the refund eligibility and amount depend on the fare conditions of your ticket. It's important to review the terms and conditions associated with your ticket and contact Singapore Airlines directly for assistance.

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